Privacy Policy
Last updated: 12 August 2026
The Functional Care Group respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or contact us.
1. Who We Are
This website is operated by The Functional Care Group Ltd ("The Functional Care Group Ltd", "we", "us" or "our"). For the purposes of UK data protection law, The Functional Care Group Ltd is the data controller responsible for personal information collected through this website.
Registered office:
555-557 Cranbrook Road Gants Hill, Ilford, Essex, United Kingdom, IG2 6HE
Company number:
17059812
2. Information We Collect
Information You Provide to Us
We may collect personal information that you voluntarily provide when you contact us through the website or communicate with us directly. This may include:
your name;
your email address;
your telephone number, where provided;
the organisation you represent;
your role or job title;
the contents of your enquiry or correspondence; and
any other information you choose to provide.
Information About Use of Our Website
Our website is built and hosted using Framer. We use Framer's built-in website analytics to understand basic information about how the website is used and performs. This may include aggregated information concerning:
page visits;
traffic sources;
device and browser types;
website performance; and
approximate geographic information.
Framer Analytics is designed to operate without cookies or persistent visitor identifiers and provides aggregated, privacy-preserving website statistics. We do not currently use Google Analytics, Meta Pixel or similar third-party advertising or behavioural tracking technologies on this website. Further information about the technologies used by the website is available in our Cookie & Website Technologies Notice.
3. How We Use Your Information
We may use personal information to:
respond to enquiries and communications;
communicate with organisations, professionals and others interested in The Functional Care Group;
manage professional and business relationships;
operate, maintain and improve our website;
understand the overall use and performance of our website;
maintain the security and integrity of the website;
keep appropriate records of correspondence; and
comply with legal or regulatory obligations.
We will not use personal information for purposes incompatible with those described in this Privacy Policy unless permitted or required by law. We do not sell personal information.
4. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:
Legitimate interests — where processing is reasonably necessary for the operation and development of The Functional Care Group, including responding to professional and business enquiries, maintaining relationships, understanding the performance of our website and protecting our website and organisation.
Consent — where you have specifically agreed to particular processing and consent is the appropriate lawful basis. Where we rely on consent, you may withdraw it at any time.
Contract — where processing is necessary to take steps at your request before entering into a contract or to perform an existing contract.
Legal obligation — where we are required to process information to comply with applicable legal or regulatory requirements.
5. Sensitive and Health Information
Our public website is not intended to collect medical records, clinical information or other special category personal data. Please do not submit confidential medical, health, safeguarding or other highly sensitive personal information through the website's general contact facilities. If it becomes necessary for The Functional Care Group or an associated care provider to collect sensitive information in connection with the provision of care, research or another specific activity, that processing will be subject to appropriate safeguards and, where applicable, separate privacy information.
6. Information About Children
The Functional Care Group's work relates to the care sector, including children's residential care. However, this public website is not designed to collect personal information directly from children. Children and young people should not submit health, care, safeguarding or other sensitive personal information through this website. Where personal information relating to children is processed as part of the operation of a regulated care service, research activity or another specific programme, appropriate data protection, safeguarding and governance arrangements will apply separately from this website Privacy Policy.
7. Framer and Other Service Providers
We use third-party organisations to provide infrastructure and services necessary to operate our website. Our website is built and hosted using Framer, which processes certain technical information in connection with hosting, delivering, securing and measuring use of the website. We may also use other trusted service providers where reasonably necessary for:
website and technical infrastructure;
email and communications;
IT and security;
professional advice; and
other legitimate operational requirements.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that the information is handled in accordance with applicable data protection law. We may also disclose information where required or permitted by law, including to regulatory, governmental or law-enforcement bodies where appropriate.
8. Cookies, Local Storage and Similar Technologies
At present, this website does not use cookies for advertising, behavioural tracking or third-party marketing purposes. The website and its underlying platform may use browser local storage and similar technologies for website functionality, operation and privacy-preserving measurement. These technologies are not used by The Functional Care Group to build advertising profiles of visitors or track individuals across unrelated websites.
For further information, please see our Cookie & Website Technologies Notice.
9. International Transfers
Some of the technology and service providers we use may process information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law and that appropriate safeguards are in place where required.
10. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, regulatory, accounting or reporting requirements. Retention periods may vary depending on the nature of the information and why it is being processed. When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate. Aggregated or anonymised information that no longer identifies an individual may be retained for statistical, analytical or organisational purposes.
11. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:
request access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to certain processing;
request transfer of your information in certain circumstances; and
withdraw consent where processing is based on consent.
These rights are subject to certain legal conditions and exemptions. To exercise any of these rights, please contact us using the details provided below.
12. Security
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. However, no internet-based system can be guaranteed to be completely secure.
13. Third-Party Websites
Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy information provided by the relevant organisation when visiting another website.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, activities, technology or legal obligations. The latest version will be published on this page and the date at the top of the policy will be updated accordingly. If we introduce additional analytics, advertising, embedded content or other technologies that materially change how information is collected through the website, we will update this Privacy Policy and our Cookie & Website Technologies Notice as appropriate.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how we handle your personal information, please contact:
The Functional Care Group Ltd
555-557 Cranbrook Road Gants Hill, Ilford, Essex, United Kingdom, IG2 6HE
16. Complaints
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.